Terms of service

TERMS AND CONDITIONS

This website www.crownetics.co.uk is operated by CROWNETICS. Throughout the site, the terms “we”, “us” and “our” refer to CROWNETICS. CROWNETICS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

ABOUT US

We are registered limited company. Registered in England and Wales under company number 11705836 and have our registered office at Harrison House, Sheep Walk, Langford Road, Beds, Biggleswade, England, SG18 9RB. Our VAT Number is 324 0236 48

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services. We will not be liable if for any reason our site is unavailable at any time or for any period.You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

When placing an order on our website www.crownetics.co.uk, you agree that any and all information given is accurate and complete. 

All products and product information available on our site are only intended for qualified professionals. We have the right to ask for proof of professional status, and refuse the order made if we believe the person is not to be a trade consumer. It is your responsibility that you are insured for the products that you use, as products are not intended to be sold to members of the general public. If any unqualified consumer uses our products, we are not responsible for injury or damages. 

All orders made are subject to product availability and acceptance. Availability information is listed on each individual product. 

Contract for sale of any product, exists between you and us, when we accept your order by dispatching to you. You will be sent an email to confirm this acceptance. The confirmation email will be sent to the email address that you have given in your order form, which will detail the products ordered, the payment method used, the cost (including VAT if applicable). You must check all details on the email are correct and contact us at info@crownetics.co.uk as soon as possible if any details are incorrect.

Please note that discount vouchers, coupon codes and offers cannot be used on sale products.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Our adhesives can carry a damage and risk of personal injury, if they are not to be used or applied correctly, by the appropriate persons (professionals). The professional must be insured, and have a certificate in foundation level, individual eyelash extensions (classic eyelashes) and is at the most knowledgable to apply.

As section 1 states, adhesives are only supplied to professionals and we may require and ask the consumer to provide proof that they meet the relevant requirements. Should we ask, and you fail to provide us with the appropriate information, we reserve the right not to supply you with any adhesive. 

You agree to use the adhesive as stated here. You must conduct a thorough detailed consultation with your client, this is where you will check all contraindications. If any contraindications have been found, you must then provide the safety data sheet

You agree to use any adhesive as follows:

• You will first conduct a careful and detailed client consultation in which you will check for any potential contraindications.
• If any contraindications are found or indicated you will provide the material safety data sheet to the client’s GP and obtain sign-off from the GP before proceeding any further with the client consultation or treatment.
• You will carry out a 48 hour patch test prior to any use of adhesive products, in accordance with best industry practice, and only proceed with any treatment following a positive outcome to the patch test.
• You will use adhesives only for closed eye treatments.
• You will never use any adhesives on any client who has or has had any eye condition: laser eye correction, open wounds on the face, eczema, dermatitis, psoriasis, recent semi-permanent make up or facial surgery, or any condition which would otherwise make them unsuitable for the use of adhesive.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

You warrant that the Personal Information which you provide when you register as a customer is true, accurate, and current and complete in all respects and in particular you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree to notify us immediately of any changes to Your Personal Information by contacting customer services team by e-mail at info@crownetics.co.uk

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall CROWNETICS our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CROWNETICS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - INTELLECTUAL PROPERTY 

We are the owner or the licensee for all intellectual property rights on our site, and all the the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved by CROWNETICS and its licensor’s.

You may print off one copy, or download extracts of a page(s), from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital extracts of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have.

You may use techniques shown to you and taught to you during any online or live/in-person training courses from Our Content whilst carrying out any lash work on your own clients. You must not use Our Content in any other way whatsoever, without any prior written permission. 

You must not copy, reproduce, screen shot, scan, sell, publish, distribute, archive, exploit, create derivative works or in any other means share Our Content.

You must not provide access to Our Content to any other person.

You must not use Our Content to train any other training course, or offer training courses. 

SECTION 21 - TRAINING COURSE(S)

We offer training courses, both online and in person across the EU, Australia, USA, Japan, South Africa, Mexico, Argentina and Chile. All details of our training courses are as described on our site. Please ensure you read the descriptions of each training course we offer, carefully before you place your order. You are responsible for making sure that the training course you have booked is suitable for your needs. Our training courses are accredited by The Beauty Guild in the UK and Lash Inc Accreditation across the rest of the countries. It is your responsibility to check and enquire with the relevant governing bodies where you are based (work) to ensure it is recognised. 

For all training courses, apart from Beginners Classic (1-1) training course and Beginners Classic & Hybrid training course, you must provide us with proof of your status as a qualified lash technician. Each training course varies, and you will need to read the descriptions carefully to ensure you provide us with the correct qualification/certification before attending the training course.  If you do not provide the correct evidence for your chosen training course, we reserve the right to not let you take part in the training course. 

We do not offer any refund, in the event you have chosen or booked onto an unsuitable course, or if failing to provide us with the correct evidence of qualification/certification ahead of the booked training course. 

Unless a training course has been paid in full, a non-refundable deposit is required for the booking of a training course to reserve your space. The non-refundable deposit amount varies from each training course offered. All training courses that have not been paid in full, will need to be paid at least seven days prior to the chosen training course date.  If no remaining payment has been made, we reserve the right to cancel the training course and/or move the space to someone else. 

If a non-refundable deposit has been made, only one more payment can be made to finalise the remaining payment. If payments are made more than twice, a processing fee will occur for each payment made. If a payment plan is needed, you must contact us at info@crownetics.co.uk to set the payment plan up before booking onto the training course. 

For all salons and/or international training courses outside the UK with Miranda Tarpey, the remaining balance must be paid 31 days ahead of the training course. 

SECTION 22 - ONLINE TRAINING COURSE(S)

Online training course(s) are subject for us to accept your order. This is based on you providing us with the correct qualification/certification needed, you will find the details of what qualification/certification is needed not he full description of the online training course. We reserve the right to accept or decline your online training order at any time, if we feel you do not provide the correct evidence. 

Once your place has been accepted for your online training course, an email will be sent to you to the address you supplied on the order form. This email will contain instructions to sign an Exclusivity Agreement, once the Exclusivity Agreement has been signed and sent back, access to the online training course will be made available through your account section on Our Site. The contract between us will only start and be formed when this happens. If you are not accepted, you will be notified by email and a refund will be made to the payment method you chose. 

If you have any queries, or need help with any unit on the online courses, you can contact our Online Support 10.00am - 5.30pm UK time by emailing courses@crownetics.co.uk

Once you have purchased any online training course, and have recieve access to the training course, you agree to waive your cancellation rights. We do not and cannot transfer training courses. 

Online training courses may be updated, or content may be removed from any online training course at any time. We reserve the right to carry out maintenance on our online training courses at any time, and you confirm and understand that there may be times the online training course(s) are unavailable. 

We may decide to stop providing the online training courses thus terminating the contract. 

If you breach any fo these terms, or any terms of service we may suspend your access to our online training courses and/or terminate the contract. 

SECTION 23 - LIVE / IN-PERSON TRAINING COURSE(S)

Our Site will show you all the training courses we have to offer, we have training courses across the UK, Europe, USA and Australia shown on Our Site. Dates and times will be available on each live/ in-person training courses for you to select the best one for you. 

Once you submit your order for a live/in-person training course, you then enter into a Contract with us, for the provision of Services which we are then free to accept or decline at our discretion. 

If we do accept your order for a live/in-person training course, you will be notified by email and the date/time will be confirmed for the chosen training course. The Contract between us is then formed. Once payment has been made for any live/in-person training course, it is non refundable. 

If we do not accept your order for a live/in-person training course, you will be notified by email and a refund of the payment you made will be processed. 

If full payment has not been made, remaining payment is due at least 7 days prior to the chosen training course as stated in Section 21. 

You must provide your own models for live/in-person training courses. The model you choose, must be over the age of 16, have no skin/face allergies, have had no recent surgery on the eyes and be able to lie still for up to three hours. 

If, in the worst case you are unable to bring a model, you must let us know as soon as possible. If we are able to provide a suitable model, we will notify you and you will be required to pay an addition fee of £50.00. If in the unlikely event we are unable to find a suitable model for you, you may be able to practice on each other. We cannot guarantee this, therefore you will have to practice on a plastic mannequin model. 

You agree to complying with all our instructions given, by any CROWNETICS Educator whilst taking part in any of our live/in-person training course. We reserve the right to stop a training course at any given time, and/or exclude you from it if we believe the following.  If any of the below circumstances happen, no refunds will be given.

We believe there to be a risk of health or the safety of any person

We believe the damage to our equipment or the property of where the training course is being held to be at risk. 

We believe that any term of the Contract and this agreement has been breached.

If you need to reschedule your live/in-person training course, you must email us at info@crownetics.co.uk as soon as possible. If you have made contact with us with 14 days prior to your training course, we will allow you to reschedule but an additional fee of £50 will occur. You will be allowed to select an alternative date and time from available options on Our Site. You may only reschedule once. 

We do not provide refunds in the event you cancel or fail to turn up to your chosen live/in-person training course. If you fail to turn up, you are liable for the full training course payment cost.

If you arrive late to the training course, we reserve the right to refuse you entry.

In the event that we are unable to provide a live/in-person training course we will contact you as soon as possible, to give you the opportunity to reschedule it at no additional fee. If you choose not to reschedule the course then we will refund the course fees you paid. Please note that we will not refund any travel accommodation or other expenses that may have been incurred in relation to a cancelled course.

SECTION 24 - CONTACT INFORMATION
If you have any concerns or questions about the Terms of Service or any material that appears on our site, please contact us at info@crownetics.co.uk